Infinology - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Very upset with host - Review by Anonymous submitted on April 10, 2003
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of April 10, 2003): Current customer
Plan used: N/A
Customer service rating: 9 out of 10
Technical quality rating: 1 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
Like everyone else, I did a little bit of shopping and research for my host. On paper, Infinology was hands down above the competition at the time. Unlimited transfer, unlimited email boxes, unlimited ect... for 15.95 a month (for my plan, I can't remember the name). But to get that price you have to sign up for a year. But you have 30 days to break the contract...

The first 30 days was OK. They delivered on EVERYTHING they promised. But I noticed something strange... I would check my site once in a while and it would be down. Still, I figured that was OK, since I was only paying 16 bucks a month, and the techs (very friendly, and speedy customer service) assured me that they were experiencing technical difficulties. And I was too busy to really deal with it. I figure, well they DO guarrantee 99.9% uptime, and they're probably just having techinical difficulties.

It's about 10 months later and let me tell you, it's been a nightmare. Customer upon customer emails me that they can't download my software. My site is down constantly.

Anyway, Infinology has kept every other promise, but I estimate that my site is only up about 70% of the time. And for a business, uptime is probably the most important factor. So I'm switching to another host in a few days, to prepare for a new software launch.

I hope I've been helpful.



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