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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Very upset with host - Review by
Anonymous submitted on April 10, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 10, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Like everyone else, I did a little bit of shopping and research for my host. On paper, Infinology was hands down above the competition at the time. Unlimited transfer, unlimited email boxes, unlimited ect... for 15.95 a month (for my plan, I can't remember the name). But to get that price you have to sign up for a year. But you have 30 days to break the contract...
The first 30 days was OK. They delivered on EVERYTHING they promised. But I noticed something strange... I would check my site once in a while and it would be down. Still, I figured that was OK, since I was only paying 16 bucks a month, and the techs (very friendly, and speedy customer service) assured me that they were experiencing technical difficulties. And I was too busy to really deal with it. I figure, well they DO guarrantee 99.9% uptime, and they're probably just having techinical difficulties.
It's about 10 months later and let me tell you, it's been a nightmare. Customer upon customer emails me that they can't download my software. My site is down constantly.
Anyway, Infinology has kept every other promise, but I estimate that my site is only up about 70% of the time. And for a business, uptime is probably the most important factor. So I'm switching to another host in a few days, to prepare for a new software launch.
I hope I've been helpful.
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