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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Impressive plan, if it delivered as it says - Review by
submitted on May 5, 2003 |
| Customer's web site: www.goonies.info |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 5, 2003): Current customer |
| Plan used: Zerosetup - Web Site Starter Kit Windows |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 2 out of 10 |
The problems that I have been having with Infinology was so far tolerable. I work for the IT department here so I know what it's like to manage servers and rely on the network.
Still, how do you quantify 99.9% uptime? I've had my web sites down more than 1 in 10 times that I've brought it up. If the downtime exceeds 0.1%, should they not offer compensation? Isn't that the point of a guarantee? If there is no compensation when the guarantee is broken, then the guarantee is mere words. They might as well claim 100% uptime.
My biggest complaint is that they do not backup their data regularly. On May 3rd, a server crashed and they lost a lot of data on one of the servers... the one on which my web site was hosted. Here is their explanation:
"Some of our users on win1.infinology.com may have experienced data loss on their website due to the Fire Safety Inspection power outage on Saturday, May 3rd. As our power was being switched back and forth from our normal power to our backup power, the hard drive on this server crashed and lost data. We recovered as much data as possible and restored the server to the most recent backup. We ask you to please upload whatever content you have if it is not already on the server, as we have already restored any and all content available from the most recent backup."
When asked how often they back up, I received this response:
"We do not schedule daily backups. This problem occured with no warning giving us no time to backup the drive."
When asked when the last backup was performed, I got this:
"Last backup was in Feburary."
Spelling or typing error aside, it blew my mind that between February and May, they did not perform any backups. Although I do not know how many users were on that server or how much data was stored and lost, I would assume that any web host worth its guarantee would back up all servers frequently and regularly.
I may or may not stay with them once my contract expires. I have not yet decided. My hosting plan is officially with ZeroSetup, but they are an affiliate of Infinology. The Control Panel and domain names point to Infinology, so I have decided to post my rant here.
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