Infinology - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Cheap but flaky - Review by submitted on May 21, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of May 21, 2003): Current customer
Plan used: Business Hosting Special (migrated from PrimeMaster)
Customer service rating: 3 out of 10
Technical quality rating: 1 out of 10
Cost rating: 7 out of 10
Overall rating: 3 out of 10
This would be a great host, if their damn servers weren't so unreliable.

I don't mind the total lack of customer support (Trouble Tickets are NEVER answered, and email support is extremely slow and generally unhelpful), but what good is a web host if they can't keep their servers running?

Our web server goes down for a few hours every month, and our email server about the same. The real problem, however, has been our mySQL server. It is down more often than not, and when it's up it is agonizingly slow.

Our contract expires in a couple weeks, and I think we're gonna have to find another host.

Too bad, really. They offer a lot of features and are very inexpensive. But the one thing they do not offer is uptime reliability, and that's really the only thing that counts.

 

 

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