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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Painfully bad - Review by
Mike submitted on July 23, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of July 23, 2003): 3 months - 1 year ago |
| Plan used: dedicated server |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: N/A |
| Overall rating: 1 out of 10 |
This is by far the worst host I've ever used. I've had some of the same horrible experiences most bad reviewers have had. Support questions would go unanswered for 4, 5 days. This is a crisis when you have an e-commerce site that isn't taking orders for 5 days. When I called, nobody would answer and the voice mailbox would be full. So much for 24-hr support. I could count on not being acknowledged unless I relentlessly called until I finally talked to someone. This persistance would take hours, which is a complete waste of time.
I rented a dedicated server just to find out that the plan does not support email, nor does it have a router with a firewall. So I shipped them a brand new firewall to install, which they wanted to charge me for. Finally, last January, after I couldn't take it any more, I cancelled my service. They still refuse to return my firewall. Infinology claims it gets to keep any hardwar that is sent to them.
I hope you save yourself a lot of aggregation and don't use Infinology.
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