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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Down 20%, overly busy, service horrible - Review by
splitrock submitted on August 6, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 6, 2003): Current customer |
| Plan used: Premium |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
For two days in a row now, all my sites with these guys are down. The tech support numbers don't work or only go into voice mail that they don't return.
When the system IS up, I get "the system is busy" a lot, then I have to refresh the screen. Very unprofessional.
The reasonable rates don't help if your web site is down all the time.
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