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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Non-Existent Customer Service - Review by
submitted on February 11, 2002 |
Customer's web site: www.valhallasf.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of February 11, 2002): Current customer |
Plan used: N/A |
Customer service rating: 1 out of 10 |
Technical quality rating: 1 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
During their aquistion of ICOM, Interland service has been horrible. I've lost access to FTP and my site has been down almost constantly. No "human" has answered the phone (after 30+ minute waits) or has personally responded to e-mails. I thought ICOM service was excellent. Now that Interland is running the show, I'm not very impressed.
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