Interland - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

They killed me - Review by Anonymous submitted on March 1, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of March 1, 2002): Less than 3 months ago
Plan used: $50
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Interland bought or somehow acquired ATT's small business hosting. Without warningl, they pulled my site off- and didn't bother to point to their new DNS (they could easily have done this through Network Solutions) After an hour trying to get through, i was told to have my site pointed to their name server...it will take three days. I have lost business and money because they really don't care.

I told them they may lose customers because of this, and the guy actually said they have "very understanding" customers.

 

 

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