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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Dodge Support Questions and Uptime - Review by
Anonymous submitted on April 14, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 14, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I was with Communitech for 4 years and now they are owned by Interland. Interland took over in mid March with terrible results. My Web site goes down at least 3 times a week now for up to 12 hours at a time. As I write this my control panel and the support section of Interland/Communitech has been down for about 12 hours and comes up with a 500 Internal Server Error!
I open Support Tickets on problems and they close them without ever addressing them or notifying me about them. No response from them!! NONE. Also, Interland lies of when the site is down. I have done multiple traceroutes which all say the site is down. Interland support must be idiots as they make up the most insane excuses and then claim the site wasn't down when the traceroute shows it was!!!! I hate being treated like an idiot. That is so not cool for them. What a unprofessional company Interland is! Give it time as they will put themselves out of business due to terrible support. Over the past month I have had accumulated at least 3 solid days of complete Web site failure! Thanks Interland!!
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