|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Site chronically down - Review by
Jared submitted on April 17, 2003 |
| Customer's web site: www.keystonepictograph.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 17, 2003): Current customer |
| Plan used: Website, MIVA store w/ SSL |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
In the past three months, my site has been down in the middle of the month for anywhere from three to six days. Very little is done to inform me of an ETA for a fix, to inform that there is a problem, or to tell me what the problem is. After my site is restored, it invariably takes at least another day to restore my online store, the most important aspect of the website. Interland never seems to take note that this additional feature needs attention after a server-wide outtage. I am facing bankruptcy because of the technical problems on my site. I'd estimate that the site has been down for at least 2 of the past 12 weeks.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|