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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Burlee/Interland Merger Nightrmare - Review by
submitted on April 29, 2003 |
| Customer's web site: www.radspecsys.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of April 29, 2003): Current customer |
| Plan used: no idea.. was "merged" from Burlee |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I was a very happy camper for 3 years, using Burlee.com. Then it happened. Burlee merged (got bought out) with Interland and my nightmares began. As I am tyoing this message, my site www.radspecsys.com, is totally whacked. Two days ago, a client called and asked me "Is this The RevNew Group?"... Huh? What are you talking about? He replied, go to your website...
I discovered that entering www.radspecsys.com brings up a message about "Thanks for visiting the RevNew Group.. this site currently under construction..".
I immediately checked WHOIS to make sure my name had not lapsed.. and I am good until 2006.
Then I called the wonderful Interland support number.
"What is your domain name?" .. easy answer...
"What is your secret word?" Huh, what the heck is a secret word? I told them I don't have one... The brilliant technician told me .. no problem, we'll email it to you... Helloooooooooo... that is why I am calling .. my site is whackked , including mail service.... so how the heck can I get it... "Well then I can't help you sir...". After I was put on hold for about 15 minutes... I talked with a supervisor and explained the situation. He took all the information. I was told that "I just spoke to the technicians... your site should be back up in 15 minutes.." That was 15 minutes and 48 hours ago....
Every call to Interland.... I have to go thru the same damn drill.. even after I give them a ticket number of the problem. Thi smorning I was told "Microsoft IIS has 24 hours to recpond.." I told him, "Well, 24 hours was up 24 hours ago....". Loonnggggg pause.... I could hear ther wheels slowly turning. "Then I heard the same phrase again "Can you hold on please?" ... "Do I have a choice?"
I am disturbed at several issues.
a. Burlee.com never notified users of the merger/change.
b. Interland switched me to an IIS system.
c. Interland support to date has been very under-whelming. Burlee was great! Interland is horrible.
If youare considering Interland ... please contact me Bfirst, unless you like not havinf a web presence, then I recommend Interland 100%!
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