|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Interland Holds You Hostage - Review by
Cronus submitted on May 9, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 9, 2003): Less than 3 months ago |
| Plan used: Dedicated Unmanaged |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
I too, was a HostPro customer - come back HostPro, we love you!
After Interland took over the service went downhill so rapidly you got a sinking feeling every time you used their totally useless (and often ignored) online problem tracking system.
Of course, the online system does not work for HostPro customers, so you're on your own or you have to be creative on how you contact them.
We all know Interland's accounting system is basically broken - but broken in their favor, of course.
Basically they claimed I owed them money, I disputed it and nothing seems to happen after that.
Eventually they cut off your service and disallow access to data. No notice. No warnings. No "red bills". No "Final Notice". Nothing. They just cut you off.
When you call to complain and get access to your data, you're immediately in hostage situation. You pay everything they ask for, plus $1000 "reconnect fee" and then they might give you access in 24-48 hours.
Hint: you can negotiate the "fee" but you have to be persistent and escalate all the way up as far as you can.
However, you will pay them what they ask or you will not get your data. It is my distinct impression that they do this deliberately to leverage payment from you.
A word from the wise. If you do choose Interland, do not let accounting errors slip by, they will come back to haunt you unexpectedly when you find your machine disconnected without warning.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|