Interland - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

do not care about customers - Review by submitted on June 20, 2003
Customer's web site: www.trinidadexpress.com
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of June 20, 2003): Current customer
Plan used: DEDICATED
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 7 out of 10
Overall rating: 1 out of 10
We have been hosted with Interland dedicated at $1200 a month for 4 years. We have had mixed results. Two nights ago they froze our server without contacting us over a misunderstanding about payment whic was 50% our fault. However our site is still not live 48 hours later and we are a national newspaper. They exhibit the worst customer care I have seen and do not seem to uderstand or care about customers who depend on them for service

 

 

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