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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Performance vs. Service - Review by
Anonymous submitted on July 23, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 23, 2003): Current customer |
| Plan used: b200 (Blue Halo) |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 5 out of 10 |
I certainly agree with the complaints about customer support. I've had my share of frustration with them, most of the time knowing what needs to be done but not being able to get anyone to do it. It is a mixed bag when it comes to getting help. You just have to get lucky to have a problem solved, and that usually takes a number of days. More training for the staff would probably help matters, giving more uniformity and expertise.
I only forward email from Interland, but the email members complain about disappearing email from time to time.
OK, so that's the fair share of complaining about this service. On the other hand, the site has been running pretty well for a couple of years. Most of the time there are no problems to deal with and the site is acceptibly responsive.
However, IMO, we are paying way more than we need to. We are in the process of changing to a more reasonably priced plan or migrating to a different hosting service.
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This page is not connected with the company. These reviews and ratings are only the opinion of
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