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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stay FAR AWAY from Interland - Review by
Jack O'Neill submitted on July 29, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 29, 2003): 1 year - 3 years ago |
| Plan used: Basic, advanced and dedicated |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
We had a half dozen sites hosted by Innerhost, a small company in Miami. Their performance and service was great...until they were absorbed by Interland. Since then, our sites go down every other day, support people are unresponsive, technical people are incompetent and sales staff doesn't return phone calls. Where Innerhost's people were always willing to go the extra mile, Interland's attitude is generally "#%&* you." They keep sending apology messages from the CEO, and every time they do, the service gets even worse!
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