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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Dreadful... - Review by
JP submitted on July 30, 2003 |
| Customer's web site: www.krookedstix.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of July 30, 2003): Current customer |
| Plan used: Virtual Hosting |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
Like many here I was swallowed by Interland, (formerly Communitech.Net) of which I moved to from Bluedomino on the advice of webmaster that had credibility with us. Communitech.Net was outstanding, most notably the personalized tech support, specifically in helping to solve PHPMyAdmin issues, and some script debugging. Server speeds were adequate to good. Incidentally BlueDomino was also good save for a few problems that I could easily overlooked, big picture since they are/were very reliable, but ultimately moved due to their MySql database setup. (Behind a firewall). And then there is Interland... I would honestly say that tech support has actually been responsive and they have solved a couple of problems, e.g. mail server problems, but many times they were completely unable to solve issues at all with responses such as, "Unable to duplicate the problem". Other times their tech support people were either so "dry" or downright rude, I wanted to throw the telephone through a window. But the bottom line here is server performance or lack thereof in their case. My site goes down all the time for very short periods, and when it is up, 90% of the time, their server housing my site is so slow that it is literally unusable. I was so ticked off immediately after discovering that Communitech.Net was purchased by them, and I told them so... I have since sent an email in addition, to using their online cancellation script to make sure I have a copy after reading other nightmare scenarios. Luckily for myself, the card I gave them expires this month, so I stand a damn good chance of being free from them without begging them to stop charging my C.C. every 3 months. Glad I did not pre pay a year. I won't prepay the next company more than a quarter either in fear of being gobbled up by this horrendous company...
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