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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
don't understand concept of service - Review by
linda submitted on July 31, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of July 31, 2003): Less than 3 months ago |
Plan used: N/A |
Customer service rating: 1 out of 10 |
Technical quality rating: 4 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
To have my problem resolved took 4 days with 10 different techs - who gave conflicting information, promised to call back in an hour, called and asked me how they could help when i had filled out a detailed ticket, phones busy or get disconnected on hold, sales person told different than tech, down a lot- lots of hiccups, one tech said couldn't do what i wanted and another said no problem, manager finally manually did it and promised to get back with how to avoid next time (didn't)
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