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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Satisfied but worried - Review by
Anonymous submitted on August 29, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of August 29, 2003): Current customer |
| Plan used: True Basic Linux |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 8 out of 10 |
My company's site has had excellent uptime. It's a modest-sized, simple site, with a minimum of changes and no scripting. Traffic is light by Internet standards.
The site has been quick to serve pages, any time that I've checked it.
Just once, near the startup, I needed customer service to fix FTP access permissions, and they did it quickly.
Site statistics are informative and the data collection appears to be reliable. A bug in the download of site statistics to Excel has been unresolved for several years (I gave up on bugging them-- they didn't seem to have a clue what was wrong). So, I download the stats into Word. That works reliably.
Email (via Intermail) has been high in reliability and uptime. Email administration is easy.
I've encountered no billing errors.
However, looking at the reviews and ratings on webhostratings has me plenty worried, and I'd like to save some money, too. I may change.
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This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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