Jumpline.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

missing files, missing site... no return emails! - Review by Anonymous submitted on September 19, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of September 19, 2002): 3 months - 1 year ago
Plan used: Plus
Customer service rating: 1 out of 10
Technical quality rating: 4 out of 10
Cost rating: 7 out of 10
Overall rating: 3 out of 10
When Jumpline changed their control panels all around, it threw me a little bit, but I got used to it... but one day everything seemed to be missing! My webpage would not show up, and my file manager indicated that everything was gone!! Of course we panicked, there was a lot of lost work... repeated emails, NEVER a reply... and then one day, it all came back (this was after a period of at least several days, if not a week).  We were still billed for that period of time and NEVER heard ANYTHING back from their support department.

on the up side their prices are good and they offer a lot.  but we will be switching soon because we want to use our site for e-commerce and quite frankly another outage like that could put us out of business!

 

 

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