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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| terrible - Review by
Maisha submitted on February 21, 2003 |
| Customer's web site: serviceproject.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of February 21, 2003): Current customer |
| Plan used: 14.95/month |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Based on the variety of services they provide, Jumpline would be a fabulous host - if only the services actually *worked*! Even after the "upgrade" last year in which they had the audacity to change all the directory structures and paths to things like perl and mysql so that none of my perl programs worked any longer, and I had downtime and things didnt work for seemingly no reason (i second someone else's comment that they are not very proactive about acknowledging bugs) I stayed with them because they offered so many features. But recently i tried to access a mysql database that i've had with them for years and it wouldnt work. after speaking to someone who admitted he didnt know anything about mysql or perl, i got blown off by customer support. that was the last straw. i'm looking elsewhere and would not recommend this company. if they are ever able to get through their growing pains i'd reconsider them.
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