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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| They Denied My Cancellation - Review by
submitted on February 27, 2003 |
| Customer's web site: nolongerthere.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 27, 2003): 1 year - 3 years ago |
| Plan used: standard |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
I started out thinking very highly of JumpLine.Com. When they changed their control panel, they went from good to poor. I heard that they were using Alabanza before, but I don't know who they're using now. The Alabanza control panel was the main draw for JumpLine.Com.
Anyway, I tried to cancel a domain, after the change happened. They renewed me because I didn't cancel the day before my domain expired. OK, it made me mad, but I accepted my mistake. However, I cancelled all of my domains at that point. All hosting accounts were cancelled on their web site interface (which gives you NO CONFIRMATION). When the expiration date arrived, instead of cancelling my account, they renewed it, charged my credit card, and refused to refund the money. They denied that any cancellation was ever requested.
Since they don't provide confirmation, it becomes the customer's word against theirs.
I am in the process of getting the charge removed from the credit card. I also contacted the BBB, the Attorney General of Ohio and am searching for other avenues to correct this abuse. They will probably get away with what they did, but I will make them earn their ill-gotten booty.
Please folks, make sure you report businesses like JumpLine.Com to the appropriate agencies. It helps other people to not fall into the same trap.
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