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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| low speed,, downtime - Review by
submitted on March 7, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 7, 2002): Current customer |
| Plan used: basic |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 3 out of 10 |
jumpline is the 3rd web hosting company i have used. they are better than the prior two. However, there are a few things to be aware of. First, the speed you will get on your domain is very slow due to the massive traffic and domains sharing the bandwidth. Second, one domain failed to meet 99.5% up time for the year 2001 which is the reason I wanted their service in the first place. This included an entire business day of downtime on 6/5/01. Jumpline never informed customers nor tried to make any reconciliations for this outage.
Jumpline just made an upgrade to their system (3/6/02). All kinds of strange new problems to deal with such as a new rule that every pop box has to have at least a 6 character password. each pop box username must include a %domain.com trailer, and they removed https access from their basic plan without telling me causing my e-business to be broken.
As can be seen, there is a disregard to provide a quality service to the customer. I have been disappointed at the speed, reliability, and unnecessary rules in place.
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