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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Their 'backup' destroyed my site - Review by
Jim Wharmby submitted on March 7, 2002 |
| Customer's web site: www.vasting.com |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of March 7, 2002): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
They did an 'upgrade' which trashed my site completely. I lost all my CGI and email access. While investigating, I discovered they'd 'upgraded' my site from a backup more than two weeks old, and had changed the permissions on half my CGI files so that they would not run.
Their customer support was pathetic; eventually they just stopped answering my queries. I've cancelled my account.
I strongly recommend buying your web hosting from a company that is competent to provide web hosting. Jumpline, I am afraid, is not.
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