Jumpline.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Bad went to worse - Review by Anonymous submitted on March 7, 2002
Customer's web site: www.thefastforwardband.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 7, 2002): Current customer
Plan used: 14.95 Plan
Customer service rating: 3 out of 10
Technical quality rating: 4 out of 10
Cost rating: 5 out of 10
Overall rating: 3 out of 10
They did an upgrade to their system and when they restored both of my websites they used 4 month old data backups. I lost dedicated ip addresses from them going to virtual servers, I lost fuctionality on both of my websites, they deleted my address books and couldn't restore them, and it took over 4 hours to get them on the phone. I will transfer my websites ASAP!!

 

 

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