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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Abysmal Service - Review by
Marty Campisi submitted on March 8, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 8, 2002): Less than 3 months ago |
| Plan used: STANDARD PLAN |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
I began my "tour" with Jumpline about a year ago. The first two months were bliss. Great technical and not too bad service either.
Within the last two months, things have deteriorated. In November 2001, the server they had my site on crashed. Lost all the HTML data.
Luckily, I had a month old backup....disasterous yes.
The standard plan I was on included SQL access and php and cgi etc. Fairly robust for the price.
Last week 03/01/02 we learn that Jumpline is upgrading. Great!
Yesterday the site crashed and wsa retored with a 2 week old backup. No explanation. Calls to support # went dead. Phones are off. No answers to email.
And to top it off, the plan has been changed with NO NOTIFICATION to users.
I have since lost my database and it will no longer be supported. Once again, none of this was communicated to us. Just woke up one morning and SURPRISE.
Needless to say, I ahve cancelled my 3 accounts this morning.
I would think twice about service with Jumpline. If you do, back up your sire everyday and forget about tech support.
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