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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Very Bad Service - Review by
submitted on March 9, 2002 |
| Customer's web site: cpmd.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 9, 2002): Current customer |
| Plan used: Reseller |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
We have over 20 sites hosted with this company for a year now. The service started to deteriorate in October when Server 1900 crashed and it was 3 days before we were up again. They do not do regular backups, proved at this time by the out of date websites that were replaced on the server. We had to go back and upload every single one of our sites.
Last week they upgraded the server without warning. Every single one of our clients has lost email. We are having to visit each one of them to reconfigure their email, in many cases 20-25 accounts. The copies of the websites that Jumpline uploaded, were old and we have had to reupload all of our websites once again.
Databases are accessed on the server by anyone who has admin privileges to a website on the server.
No amount of emailing or telephone calls will get you help. The telephone lines are always engaged and emails are ignored.
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