Jumpline.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Not Good at All - Review by Larry Brister submitted on March 12, 2002
Customer's web site: www.fbccoralsprings.org
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 12, 2002): Current customer
Plan used: Pro Plan
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 7 out of 10
Overall rating: 2 out of 10
We are a Church Website and we also stream real audio and video with Jumpline.  Before their recent upgrade I had only one problem...we wanted to do live broadcasts and were surprised to find out that we could stream from archive, but not live...even though we had made it perfectly clear what we needed.

Jumplines recent upgrade has been a complete fiasco.  I will be surprised if they survive the total loss to their credibility.

A lot of their bad publicity could have been averted by simply providing someone in customer service to talk to.  Even though we would not be happy with all of the problems, it would at least show that Jumpline was making every effort to please their customers.

They obviously have a very poor quality technical staff.  I am appalled at how disastrous this upgrade has been...with no support as an added attraction.

We are seriousely considering moving all 4 of our sites elsewhere.  The headache surrounding the added work load for us has been nuclear class.

My recommendation?

This is a big planet.  There must be a better company somewhere.

 

 

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