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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Jumpline Upgrades & Service Terrible - Review by
Anonymous submitted on March 13, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 13, 2002): Less than 3 months ago |
| Plan used: Standard Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
We've had it with their upgrades and their failure to respond accurately or within a reasonable time. We've been down for over a week following their March upgrade, they've lost over 12 meg of files in the upgrade, and lost our email. They didn't communicate in a timely manner, didn't give us time to do a backup before the upgrade, and didn't inform us of the changes. They also removed SSH from our package even though we paid for it. We can no longer ftp into the site.
Then they send us an insulting email claiming how wonderful their upgrade has gone, how happy folks are with it. Reading this board, you can see how happy people are.
They have been consistent; every upgrade has been a problem, and they've communicated poorly each time.
What a shame.
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