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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| These guys don't have a clue - Review by
Anonymous submitted on March 14, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 14, 2002): 1 year - 3 years ago |
| Plan used: Standard Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 1 out of 10 |
I was pretty happy with the these guys until the "upgrade"?. They never did have 99.9% uptime, as advertised, but the site statistics were good. But now there is absolutely no support. They disconnected the phone support and do not reply to email requests. They didn't use the current backup so my site is out of date and I am unable to re-publish it. There was no advance notice of changes, email wasn't working, etc, etc. You are on your own with this service. If you want to be embarassed go ahead and sign up, otherwise find another host. That's what I'm going to do.
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