Jumpline.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Jump ship on Jumpline...and fast! - Review by andy submitted on March 19, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 19, 2002): N/A
Plan used: standard
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
After two weeks of getting their email tech support that was useless I finally got through to their phone tech support. What I expected was true: The unannouced upgrade that they did had bad code which screwed up my quota for my two domains which somehow kept me from getting email. These guys need to be sued! To make things worse, they have the balls to send me an invoice. For what? I will be filing a complaint with my visa card company and will fight this invoice. I'm off to find another host. They have no remorse and offer no remuneration. Their tech guy said that they "had" to do the upgrade quickly which caused the problems. Boy, did they screw this one up.
Andy

 

 

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