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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Jumpline Has NO Support - Review by
Joseph Wilk submitted on March 24, 2002 |
| Customer's web site: designcentercarpets.net |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 24, 2002): 1 year - 3 years ago |
| Plan used: "Plus" |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
All told I have bee a customer for two years: Two with one my band's ebsite and one with business site.
I have been, for the last FOUR MONTHS, trying to get these bozos to explain why I cannot access mysq database via PHP. Can't connect, can't print the dreaded "Hello World" script, nothing. They won't even tell me what command to use to connect to the database!
Of course, I followed the advice of their "support" page, and bought several books (well over $150.00) to try and figure it out myself...To no avail.
Oh yeah: they just changed their servers without telling anyone before had (I guess all of us backing our stuff up would slow the servers down; heaven forbid the customer be apprised of anything!)
I had better service from the free hosting folks at Dreamwater: I got answeres to questions within hours instead of days or weeks. I only left the free hosting sites because of the banners they put up there...
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