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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| From a decent start to a sad flop - Review by
Rick submitted on May 27, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of May 27, 2002): Over 3 years ago |
| Plan used: Standard reseller -- $12.50/per domain |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
When I first started hosting with Jumpline in '99, it was actually a half-decent service. I had an IP address for every domain, they had a decent control panel, as well as a reseller's version of the control panel to manage accounts, etc... I really had no complaint.
Then, service began to get dramatically slower. Neither PHP or MySQL were kept up-to-date, and sometimes changes I made in the control panel weren't applied. After a few months of this continual slowing of service, I complained to tech support. They didn't bother to get back to me for a month, and then advised me that there would be an "upgrade". This upgrade is the single miggest joke I have ever seen. The control panel, while somewhat klunky-looking, had at least served its purpose. Now it was replaced by this weird Sphera package, that essentially did NOTHING, other than give you the illusion of control by letting you change a few minor settings. I complained again, and by the time they responded to my complaint a month later, I had already decided to move all my sites to a dedicated server at Dialtone Internet.
Good bye, and good riddance.
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