Jumpline.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

OK Start - killed themselves with the "Upgrade" - Review by Anonymous submitted on June 10, 2002
Customer's web site: www.distraxshuns.com
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of June 10, 2002): Current customer
Plan used: standard
Customer service rating: 2 out of 10
Technical quality rating: 5 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
I have had our band's website hosted with Jumpline for 3 years, und have had a few annoying problems over the years.  Mainly having to do with the RealAudio Server.  Each time I would contact Jumplineand they would write me back, usually within 24 hours, with a snotty mesage saying that everything worked fine and they didn't see anything wrong.  Low and behold when I went and checked it out it did work fine.  After doing some research it turns out that it worked fine only because they went in and changed the .ram files.  From the looks of it, they kept changing server ports without telling anyone, and only when I complained they would fix the problem them selves and then treat me like I was crazy.  Whatever...

Then came this "upgrade" they went through.

It was not an upgrade by any means.  Yes they may have better hardware and software than before, but who cares when the interface is harder to use, you get charged for the space their software takes, and we lost about %80 of the features the old interface had.

The worst part was the way they screwed up the e-mail system.  I am just glad we are a band with only 12 e-mails or it would have taken me forever to sort out and fix the 50 e-mails allowed on the site with the plan I had.

They claimed that they did daily backups to there system and all sites housed there, but after the upgrade of the site I was suddenly seeing the site as it was 3 months ago, before a total redesign.  My e-mails were replaced with ones even older than that.  One was put back on from a guy that hadn't been in the band for a year.

I was getting a terrible reponse from their "customer support" people until I emailed them a copy of their own service agreement highlighting where they did not follow the terms.  Since then customer supports whole attitude changed, for a wek or so, then it was back to normal snotty responses.

The site was paid for up through July, and that is when I will be moving it.  I am rebuiling the redesigned site to put with a new hosting company.

I guarantee that I will be doing my research this time.

 

 

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