Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Not Great, but good. - Review by submitted on August 4, 2002
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of August 4, 2002): Current customer
Plan used: 14.95
Customer service rating: 7 out of 10
Technical quality rating: 8 out of 10
Cost rating: 10 out of 10
Overall rating: 7 out of 10
I generally have had an okay experience with Liquid Web.  I usually get a response within 24 hours of an email and honestly, I feel a 24-hour turn around time is fine.  I had several complex technical questions answered in a professional manner. 
I did have one experience where the answer was sort of a "well, it is your fault you don't know SQL well enough." That is true.  It is NOT the responsibility of a web host to teach you how to program or implement a website. 
My biggest complaint is that they advertised that 2 months were free with a one year contract.  This is TRUE, because there is a discount for an annual contract, but I thought you got the discount AND two months free.  My mistake.
Other than that, I like them for their great features.  Two shopping carts? Free scripts? What else can I say, but "Great"!



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