Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Terrible support, terrible performance. - Review by Mark submitted on August 29, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of August 29, 2002): Less than 3 months ago
Plan used: Professional Account
Customer service rating: 2 out of 10
Technical quality rating: 2 out of 10
Cost rating: 3 out of 10
Overall rating: 3 out of 10
Avoid this host.  After having months of random performance problems and no site stats for 3 months I requested they look into it.  They rebooted the web server in the middle of the day and gave some excuse designed to fend off the average web user.  The site was still taking up to half a minute to render a simple page using PHP and Perl so I looked into it myself with my shell account and noticed that there was no load on the server at all and httpd and mysql were never exceeding 2-3%.  I contacted them again and thier response was that they limited the cpu time httpd and mysql (the webserver and database) could use because of process abuse preventing the web stats from running.  I complained that it was taking 20 times longer to render regualar perl scripts and php scripts and they have gone way too far.  They didnt respond.  After 1 week they closed the problem as fixed.  I looked around and found another provider and ordered the service and moved my site over.  The site was again processing pages fast on the new server but a new problem crept up.  The domain name registrar will not allow me nor my new ISP to update the DNS entry for my domain name.  Well, LiquidWeb 2 weeks later still hasnt repsonded to this.  The registrar has forbidden my name transfer to a competitior and will not provide an explanation even though I authorized it.  In the end I am sure I will get my domain name transfered and in the mean time I have just used redirectors to get most of the site working.  I recommend you look elsewhere for your hosting needs.



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