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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
Phone support wasn't there - Review by
submitted on September 9, 2002 |
Customer's web site: www.horsetrailmaps.com |
Length of time hosted by this company: 3 months - 1 year |
Date when last hosted by this company (as of September 9, 2002): Less than 3 months ago |
Plan used: webmaster? |
Customer service rating: 4 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 4 out of 10 |
Overall rating: 4 out of 10 |
I moved one of my sites to LiquidWeb after having a lot of downtime and poor support from another host.
At first everything went okay. When I had trouble I would submit a ticket and would get a reply the next day. The first response generally didn't solve the problem.
Then I had trouble accessing my site for a couple of weeks. It was not constant, but I could not view it for a couple hours, then it would work again. Tech support would write back (the next day) to say it was working.
I tried several days to reach them via a toll-free number. I always got a recording no tech was available.
One of the main reasons I chose LiquidWeb was the phone support.
Since it didn't work, I've moved.
I would not rate them as terrible. But I think I can get at least as good a service from other servers at a lower price. I did call their number BEFORE I signed up and was able to reach a support person quickly.
I don't know what changed.
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