Liquid Web - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Phone support wasn't there - Review by submitted on September 9, 2002
Customer's web site: www.horsetrailmaps.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of September 9, 2002): Less than 3 months ago
Plan used: webmaster?
Customer service rating: 4 out of 10
Technical quality rating: 2 out of 10
Cost rating: 4 out of 10
Overall rating: 4 out of 10
I moved one of my sites to LiquidWeb after having a lot of downtime and poor support from another host.

At first everything went okay.  When I had trouble I would submit a ticket and would get a reply the next day.  The first response generally didn't solve the problem. 

Then I had trouble accessing my site for a couple of weeks.  It was not constant, but I could not view it for a couple hours, then it would work again.  Tech support would write back (the next day) to say it was working.

I tried several days to reach them via a toll-free number.  I always got a recording no tech was available.

One of the main reasons I chose LiquidWeb was the phone support. 

Since it didn't work, I've moved.

I would not rate them as terrible.  But I think I can get at least as good a service from other servers at a lower price.  I did call their number BEFORE I signed up and was able to reach a support person quickly. 

I don't know what changed.

 

 

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