Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Great features, bad everything else - Review by Cisco submitted on March 21, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of March 21, 2003): Less than 3 months ago
Plan used: Professional
Customer service rating: 2 out of 10
Technical quality rating: 3 out of 10
Cost rating: 4 out of 10
Overall rating: 3 out of 10
At first glance Liquid Web seems like the ideal web host.  They have great prices, lots of features, and even the mandatory Flash intro.  They answered all my presales questions quickly, so I decided that I'd give them a shot.  That was my first mistake.

When I signed up with them, I opted for the free domain name.  That was my second mistake, because the domain was registered in Liquid Web's name and was not mine to keep.

At first, Liquid Web seemed great.  My site was reasonably fast, was up most of the time, and I generally had no complaints.  Then, one day, my site was suspended.  I quickly shot off an e-mail asking why it was suspended and that if it was some kind of mistake to put it back up.  I waited one day, no response.  Two days, no response.  Finally, on the third day I got a reply saying I was using too my of the system resources.  I was well under my bandwidth limit, but my simple HTML low-graphic website with 200 or so hits a day was taxing their server.

After several threatening e-mails, they finally let me have my site back.  A week later it was down again, but not because it was suspended.  It turned out that the server crashed because another client had been running an IRC script.

I could go on and on writing about other incidents like this one that happened to me during my stay with Liquid Web.  Don’t let this happen to you.  There are plenty of other hosts out there to choose from.  Make sure you do your homework.

Oh yeah, and about the domain name.  As soon as my contract with them ended I changed hosts.  However, they wouldn’t let me transfer it, claiming that it was “their property”.  I planned on waiting for it to expire, but they sold it to someone who has now registered it until 2011.



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