Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Horrible... - Review by Jay submitted on June 16, 2003
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 16, 2003): Less than 3 months ago
Plan used: I dont know the name, but it is the 19.99 one
Customer service rating: 1 out of 10
Technical quality rating: 4 out of 10
Cost rating: 7 out of 10
Overall rating: 2 out of 10
I first hosted with Liquid Web, 18 months ago and it was great.  Then when the first year was over, it all turned to hell. I agrred to have my site hosted by them again and they billed me for a domain name they said was FREE, when I called to complain they did not care.  Then at the end of the six months of hosting, I tried to cancel my account and they kept saying I had to do this and that... and then they billed my Credit card.  I called to complain and the guy acted like he did not care and when he said he would take off the charge, it was like he was doing me a favor.  HORRIBLE COMPANY.



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