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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| excellent host. - Review by
submitted on May 1, 2003 |
| Customer's web site: www.earnhart.org |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 1, 2003): Current customer |
| Plan used: standard |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 9 out of 10 |
I've been with them for almost a year now, and will certainly renew. Compared to some other hosts for a similar price, they seemed to have good ratings, and I needed a host that did ASP, CGI, and MySQL. Never been down that I've noticed, and seems to load pages pretty darn fast. Lots of room for files.
Only two minor, minor irritations, that were probably just mis-communications. First was getting ASP enabled. I wasn't aware that I needed to have ASP enabled (I thought it was just part of the plan). So I had it enabled, but then didn't use it for a long time, so never checked to see if it really was enabled; when I went to use it, it wasn't enabled. However, their website is quite clear now about it costing an extra $1.00 per month. What I'm guessing happened was that they noticed I wasn't using it, and that they hadn't charged me for it, so they just disabled it again rather than try to charge me. Which seems pretty reasonable of them, if a bit confusing to me. Second confusion was over having access to a shell; there was an SSH client on the control panel, but it didn't work. When I called, they said no shell for security reasons, which again makes sense, but might have been less confusing to me if they didn't have a feature that appeared to be available but wasn't.
Well, that sounds more negative than I meant it to be -- on the plus side customer service on the phone has been great, and I've hardly needed it (only needed it for stuff that might have been due to my confusion above re: ASP and a shell). Email support has been fast as well -- they got back to me in less than 1/2 hour!
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