MegaWebServer.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Worst $65... ever - Review by submitted on June 22, 2003
Customer's web site: twisterchat.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of June 22, 2003): 3 months - 1 year ago
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I decided to go with this company after reviewing many websites on dmoz. I signed up for the full year @USD65. It took 2 weeks for anyone to email me about my account, and 3 weeks before my account was finally activated.

I tried their service for a couple days, and discovered that they don't know how to change file permissions correctly (and they dont allow for ftp file permission changes) - so _none_ of my Perl scripts functioned... at all. This rendered my site completely useless, and after a few days of talking to tech support, I finally requested a refund (well within the 10 day limit).

Below is actual email listing:

3/17 - First Cancellation email sent to admin@UWH.biz

3/19 - Second Cancellation email sent to support@megawebserver.com

3/26 - Third email sent to billing@megawebserver.com

4/1 - Fourth email sent to billing@megawebserver.com
(this email was sent with a tech support person assuring me that it was forwarded to the right person "with urgent priority")

5/12 - Fifth email sent to billing@megawebserver.com

ABSOLUTELY NO RESPONSE TO ANY OF THE EMAILS.

The only good thing that came from this is now i know to check reviews for companies online before purchasing from them.

Good job to Megawebserver.com for making the internet a little harder for everyone to use.

-Dennis
twisterchat.com

 

 

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