NoMonthlyFees.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Downhill All The Way - Review by submitted on June 13, 2002
Customer's web site: devastatingdames.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 13, 2002): Current customer
Plan used: 1 accoun monthly, 2 accounts $200.00 lifetime
Customer service rating: 2 out of 10
Technical quality rating: 9 out of 10
Cost rating: 7 out of 10
Overall rating: 4 out of 10
I have 2 $200.00 "Lifetime" plans with this host and one monthly.  As of today, my monthly account has changed to a new host....the other 2 are not far behind!

I'm fed up! The worst part is not flushing $400.00 down the toilet.  The worst is that I have recommended this host to friends who have moved their sites there AND paid the $200.00 which they'll never see again if they leave. NMF's counts on this happening to keep their clientele.

Yes, they have great up time records and yes their hosting works most of the time, but their tech support guarantee is a joke.  They employ idiots that don't read your email and send ridiculous responses, when you do get tech support or (God forbid) someone on the phone, you are treated like an imbecile!

This latest fiasco of and "emergency
upgrade" is strict horse manure!

As of this Sunday, one of my lifetime accounts is visible on the web, however, I have not been able to FTP to, reach my control panel or retrieve my email for two weeks!!

I have been calling the NMF's offices since Monday June 10th and it is either busy or the voice messaging system answers and when you attempt to reach customer service, tech support, billing and now fiunally SALES...it simple rings and rings!

What ARE these people doing to earn their money when even SALES won't answer their phones??!!

Something relly stinks here, so I'm moving on.  I suggest that if you are looking for a hosting service, that you move move on past them too!

 

 

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