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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| They've fallen and cant get up. - Review by
Anonymous submitted on June 14, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 14, 2002): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
NoMonthlyFees has usually been a pretty web host, but they've completely dropped the ball in the past week. For reasons unknown, they suddenly had to change all of their name servers. I received an e-mail from them giving me 72 hours to back up everything and coordinate the change with my domain name registry service. They've provided terrible, incorrect and incomplete instructions on how to make changes (the mail accounts are screwed up). My friend administers 22 accounts with NMF and he had 72 hours to change all of them. As for me, it's been over a week and they still haven't switched. They've taken down my control panel, so I can't do much with the current site. I can access the new site via their new control panel, but the DNS hasn't been updated so it's worthless. I've put in trouble tickets and followed their instructions meticulously, but they keep deleting the trouble tickets without providing any response. My current ticket has been open for over 75 hours with no response. If you look at their average response time on their trouble ticket page, you'll get the impression that they're doing OK... until you read the fine print that says the stats are only based on trouble tickets that have been closed. This means that if they answer my 75 hour old trouble ticket, it will mess up their stats. Go figure the odds of them answering it. Of course, if I submit a duplicate ticket, their policy is to then delete all tickets without warning. I found webhostingratings.com while looking for a new web hosting service.
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