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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Boy am I angry - Review by
Anonymous submitted on June 20, 2002 |
| Customer's web site: steveline.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 20, 2002): Current customer |
| Plan used: $70 / year |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 4 out of 10 |
First they doubled my plan fee
without telling me.
Then they told me my domain name
registration fee wasn't included
in the fee I paid them, which is
not what I was told when I signed up.
Now (June 2002) they are rehosting
everything and my email account is
down, I'm losing emails because they
didn't update my DNS servers. I filed
an emergency tech support ticket and
they haven't responded. I've been waiting
5 hours for a response. They don't
have 24 hour phone support, it's all
by email.
Angry, angry, ANGRY!
Steve
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