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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| What happened???? - Review by
Anonymous submitted on June 22, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 22, 2002): Current customer |
| Plan used: Life $200 fee and $35/year after that |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 5 out of 10 |
I thought this was a great hosting company until they decided to .... "upgrade". I've been completely satisfied for 18 months. (Except for a minor glitch with PGP that was eventually resolved via support) I can fortunately reach my webmail using a new way. (A long complicated process) It used to be simple (domain.com/up) But now the DNS servers are not updated, so my email client can't find anything, and of course a domain name doesn't work. I have no idea what they were thinking by supposedly upgrading. Its like they pulled the plug. I submitted my ticket, but after reading other posts on this board, I realize it is a futile effort. FTP won't work, and to see the site now, I have a new IP address followed by the lame ~username. I hate that! I tried for the last time today to check on my ticket but the support site seems to have been unplugged as well. Definitely thinking about changing companies, but what that will entail, I don't want to think about. And my domain is just a personal one, I can't imagine if I had a business and it went down like this!?!?!?!?!?
I just noticed that the rating will be 5 out of 10. I don't feel like retyping this, but I give it a 2 headed toward a 1.
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