NoMonthlyFees.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

starting to slip a little - Review by submitted on June 24, 2002
Customer's web site: www.graphicoriginals.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 24, 2002): Current customer
Plan used: lifetime 200 MB $35 per year upgraded to $70 500 MB
Customer service rating: 4 out of 10
Technical quality rating: 10 out of 10
Cost rating: 8 out of 10
Overall rating: 9 out of 10
I went with NMF based on a friend's recommendation. She has a business site and was pleased with their plan and service.  My husband reviewed the costs involved at the time and agreed it was a very good deal.  I upgraded to 500 MB and the increase in yearly maintenance because of my future plans.
My site has never been down to my knowledge. I have not had any email problems that I know of.
The only negative I can add is that when they switched servers recently they 'lost' a top-level sub-domain that I was hosting and maintaining for a friend.  It has been down for over a month.  For whatever reason, I could not get an answer to support tickets nor phone calls and email for weeks.  Finally I got through to the office and was given another email contact.  I did as requested and the sites ftp info and welcome letter arrived the next day.  I uploaded the entire site and that is where it is stuck--uploaded but not visible! I am still get the page not found screen and no answer to any tickets.  They were 'lost' etc. 
My friend is now going to pay to host her site elsewhere and I will maintain it for her 'where ever'. 
This has been my one disappointment with them.  I used to get fabulous tech support from Chris and Missy especially but lately things seem to be falling apart.  I will stay with them myself because of my success with my site but I do not think I will ever consider a sub domain under the new set up!

 

 

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