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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| terrible experience - Review by
submitted on September 19, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 19, 2002): 1 year - 3 years ago |
| Plan used: one time fee |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Both this year and last year the company did what they called an 'upgrade', involving the moving of sites to new servers. Both times they did this it caused a major disruption to service, with the website control panel inaccessible, customer support unreachable by any means, and no way to fix anything. For an entire month this past summer my site was virtually disabled, causing me to lose significant business. Unfortunately, since the payment for the hosting is a one-time fee, you will lose everything once you're forced to switch, unlike other companies with monthly plans.
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