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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| The support is laughable - Review by
Anonymous submitted on September 19, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 19, 2002): Current customer |
| Plan used: standard plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 1 out of 10 |
They were great for the first year we were with them- then things went downhill fast. Suddenly our websites were down more often than up. The support was almost non existent. They refused to let us know what was going on. Problems would eventually get fixed, but only after many e-mails. They would never explain what the problems were. The tech support people are rude. They have become a nightmare to deal with.
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