NoMonthlyFees.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Down the tubes - Review by Brenden Schaaf submitted on October 11, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of October 11, 2002): Current customer
Plan used: $200 lifetime hosting and then $35/$70 per year
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
NMF used to be great.  I've had hosting with them for 4 years since there really were no fees.  I have 3 domains with them presently and I have to open trouble tickets for at least one of the domains nearly every week.  My e-mail went down on 2 domains just today.  Support has basically disappeared.  When you are lucky enough to get a response it is usually "OK, we'll look into it" and then they close your ticket to keep their stats looking good.  Never any explanation for what caused the prolems and their Network Status page always says everything is great.  Support people are usually crabby and they talk down to you like you don't know anything when, in fact, you know a ton more than they do.  Many times I've opened a support ticket only to have them tell me they need a piece of information that is clearly mentioned in the initial submission.  My advice is to go elsewhere because it really can't be any worse than this.  I found this site because I've finally realized that paying a monthly fee is better than crappy service and tons of downtime.

 

 

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