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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
rude and lousy support - Review by
Anonymous submitted on December 5, 2002 |
Customer's web site: N/A |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of December 5, 2002): 1 year - 3 years ago |
Plan used: one-time fee |
Customer service rating: 2 out of 10 |
Technical quality rating: 4 out of 10 |
Cost rating: 3 out of 10 |
Overall rating: 3 out of 10 |
Their support is laughable...they don't answer any question they don't feel like answering. Statistics have been deleted a few times with no explanation, control panel goes down frequently, they will only answer one question at a time and if you put in two or more in the same e-mail they will not answer them. They also up-front tell you if you criticize them they will remove your site.(called "prior restraint" in legalese and is illegal).Whoever manages this business is obviously a very rude person...their support and marketing are very cold and obviously strictly in it for what money can be made. Not worth the aggravation, especially if you are trying to have a permanent presence on the web and be a professional.
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