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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


The nightmare continues - Review by Anonymous submitted on February 24, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of February 24, 2003): Current customer
Plan used: I signed on for the original $200 lifetime fee plan
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I almost pulled my site from this host last year. We had been having terrible problems with constant down times and little or no customer support. Then for the last four months they seemed to have gotten their act together- so I took the easy route and paid for another year (at the *new* rate of $70). This was in early February. What a mistake.
A week later the sites were all down with no explanation and no apology. The only response from tech support was, "We'll look into it." Sites were down for a day and a half. Some of the information was permanently deleted.
Then a few days ago the sites were all down again. Contacting tech support, I finally got an explanation. They claimed that my site, which is a low traffic site that rarely goes over 2 gigs of bandwidth a month, had suddenly jumped up to 147 gigs of bandwidth overnight. They won't even let us in to see the weblogs to find out what we got hit with. They said we would have to pay the bandwidth overage fees (at $10 a gig) to access our weblogs and find out what happened. They have been rude, both in e-mails and on the phone.
After asking to speak to a supervisor on the phone they have refused to answer the phone when we call.  They accept no responsibility for letting the bandwidth go up that high before closing the site.  They also won't help us find and deal with whoever caused this problem.
These people are completely unprofessional. Stay away from this company.
They should have a 0 rating option on this site. Or, in the case of, they should allow negative numbers for the ratings.



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