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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Arrogant & Condescending Customer Support - Review by
submitted on June 13, 2003 |
| Customer's web site: www.1stSearchRanking.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 13, 2003): 1 year - 3 years ago |
| Plan used: $70 per year |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
While the technical features that they offer can't be beat at the price at which they offer them, their customer service is one of the worst that I have seen from any company on the Internet (and I have doing business on the Internet for more than 3 years). We publish a monthly 100% opt-in newsletter on search engine positioning. Somehow, a subscriber complained to nomonthlyfees that we had been spamming (which is definitely not true because everyone who is on our mailing list has requested to be included). NoMonthlyFees took down our site immediately without informing us. When I called them up, a guy named Chris picked up the phone. I have never talked to a more rude, unhelpful, unfriendly, arrogant and condescending customer support person in my life. He said that he couldn't do anything and I would have to email a guy named Robert. When I asked him to transfer the phone to Robert, he refused even though Robert sits in the same office. When I asked him again, he simply hung up the phone. I called him up again and asked him why he had hung up. He said that he did not want to waste time talking to me. When I asked him as to how long it would take Robert to reply to my email, he said "1 week". I don't think I need to say anything more.
This company had excellent support in 2001 when I signed up with them. But they seem to have gone downhill since then.
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